Privacy Policy

1. Introduction

Arishu, LLC ("Troup," "we," "us," or "our") operates the Troup.ai platform, an AI-enabled legal practice management solution. We are committed to protecting your privacy and handling your personal information with care and transparency.

This Privacy Policy explains how we collect, use, share, and protect information when you use our services. By using Troup.ai, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Customer-Provided Data

We collect information you provide directly to us, including:

• Account information (name, email address, phone number, firm details)
• Client matter details and case information
• Legal documents and communications
• Payment and billing information
• Support communications and feedback

Automatically Collected Data

We automatically collect certain information when you use our services:

• Usage logs and analytics data
• Device information (browser type, operating system, device identifiers)
• IP addresses and location data
• Cookies and similar tracking technologies
• Performance and error logs

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our AI-enabled legal services (document drafting, contextual chat, automated workflows)
• Train and improve our AI models using your data (strictly scoped to your own firm's data and not shared with other users)
• Ensure platform security and prevent fraud
• Analyze usage patterns and develop new features
• Comply with legal obligations and regulatory requirements
• Provide customer support and technical assistance
• Send service-related communications and updates
• Marketing communications (only with your opt-in consent)

Important: When we use your data to train AI models, this training is isolated to your firm's data only. We do not use your confidential information to improve services for other users or share insights derived from your data with third parties.

4. Data Sharing & Disclosure

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers for hosting, analytics, payment processing, and other business functions. These providers are contractually bound to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information when required by law, legal process, or to protect our rights, property, or safety, or that of our users or the public.

No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Storage and Retention

Your data is stored on secure servers primarily located in the United States. For users in other jurisdictions, we may store data in your country or region to comply with local data protection laws.

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time, subject to legal retention requirements.

6. Security Measures

We implement comprehensive security measures to protect your information:

• Encryption in transit and at rest using industry-standard protocols
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Comprehensive audit logs and monitoring
• Employee security training and background checks
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest security standards.

7. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Data Export: Request a machine-readable copy of your data
• Cookie Controls: Manage cookie preferences through your browser settings
• Marketing Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. International Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where we or our service providers operate. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Children's Privacy

Troup.ai is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are under 16, please do not use our services or provide any information to us. If we learn that we have collected personal information from a child under 16, we will delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by:

• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (if you have provided an email address)
• Displaying a prominent notice in your dashboard or on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us by email at privacy@troup.ai.

We will respond to your privacy-related inquiries within 30 days of receipt.